Terms and Conditions

Last updated: 27 October 2026

1. About us

The website kilun.lt (the “Website”) is operated by MB Kilun, company code 307552812, address Lenkų g. 3-2, Vilnius, Lithuania, phone +370 604 73737, e-mail info@kilun.lt (“Kilun”, “we”, “us”).

These Terms and Conditions apply to purchases of e-bike parts and accessories through the Website and describe the main conditions of our electric bike rental service. By placing an order or using our services you confirm that you have read and agree to these Terms.

2. Orders and contract

  • Orders can be placed by persons aged 18 or older.
  • The contract of sale is concluded when you place an order and we confirm it by e-mail or other agreed means of communication.
  • We may cancel an order if a product is out of stock or the order contains obvious errors (for example, an incorrect price). In that case any amount paid will be refunded in full.

3. Prices and payment

  • Prices are shown in euros (EUR). The price that applies is the one shown at the moment you place the order.
  • The available payment methods are shown at checkout.

4. Delivery and pick-up

  • The available delivery and pick-up options are shown at checkout.
  • Orders can be collected at Lenkų g. 3, Vilnius, at a time agreed with us in advance.
  • Please check the product when you receive it and tell us about any visible damage or missing items as soon as possible.

5. Right of withdrawal and returns

  • If you are a consumer, you may withdraw from a purchase made through the Website within 14 days of receiving the goods without giving any reason, by informing us at info@kilun.lt or +370 604 73737.
  • Returned goods must be unused, complete and, where possible, in their original packaging. Unless agreed otherwise, the cost of returning the goods is borne by the buyer.
  • We will refund the amount paid within 14 days of receiving your withdrawal notice, using the same payment method, but we may withhold the refund until we have received the goods back.
  • The right of withdrawal does not apply in the cases provided for by the laws of the Republic of Lithuania.

6. Quality and complaints

If a product is defective or does not match its description, contact us at info@kilun.lt. Your statutory rights as a consumer under the laws of the Republic of Lithuania are not limited by these Terms. We will reply to complaints within 14 days.

7. Electric bike rental

Electric bikes are rented under a rental agreement that you sign electronically in your Kilun account at app.kilun.lt (signature on your phone; a PDF copy stays in your account). If the rental agreement and these Terms differ, the rental agreement applies. Main conditions:

  • The rental service is available to persons aged 18 or older with a valid ID card, passport or temporary residence permit (TRP). When registering you provide your name, document number, address, WhatsApp number and a photo of the document.
  • A refundable deposit of €100 is paid before the bike is handed over. Rental prices are shown on the Website; the exact price for each renter is stated in the signed agreement and shown in the account.
  • Rent is paid after each week (or month, if agreed) — the invoice appears in your account on the payment day. You can pay online in the account (bank link or card, processed by Montonio) or in cash at our office. Please do not send bank transfers. An invoice is issued for every payment and can be downloaded as PDF.
  • The minimum rental period is 1 week. The rental continues automatically week by week until you return the bike.
  • To end the rental, give at least 3 days’ notice with the “Return bike” button in your account; with shorter notice a €25 fee applies. A bike returned at or after 14:00 counts as returned the next day.
  • Rent is charged only for the days used. Days when the bike could not be used because of a fault are not charged.
  • The deposit is refunded on return, minus any unpaid rent or charges: batteries not charged €5, cleaning €10, items not returned (key €10, lock €20, helmet €20, gloves €20, phone holder €10, charger €45, battery €300), damage by repair cost.
  • We take care of maintenance and repairs of faults caused by factory defects or that occur during proper and careful use, free of charge. Damage caused by improper or careless use is charged in proportion to the damage caused.
  • If the bike breaks down, stop using it and contact us (or use “Bike broken?” in your account) so that we can arrange a repair or a replacement.
  • Online payments made by mistake or twice are refunded to the same account within 14 days — contact us.
  • The bike is returned to our office at Lenkų g. 3, Vilnius. Responsibility in case of loss or theft of the bike is set out in the rental agreement.

8. Personal data

We process personal data only as necessary to fulfil orders and rental agreements and as required by law. More information is available in our Privacy Policy.

9. Disputes

These Terms are governed by the laws of the Republic of Lithuania. We aim to solve every issue by agreement — please contact us first. Consumers may also submit a request or complaint to the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba), A. Goštauto g. 12, 01108 Vilnius, e-mail tarnyba@vvtat.lt, tel. +370 5 2626760, website vvtat.lrv.lt.

10. Changes to these Terms

We may update these Terms from time to time. The version published on the Website at the time you place an order or sign the rental agreement applies.